Last updated: 01/04/2025
1. General Information
We are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy outlines the terms and conditions that apply to the shipping and delivery of products purchased from NDMDZN via our website [ndmdzn.com].
Please note that shipping processes and delivery times may vary depending on the specific product, especially for made-to-order or 3D-printed items.
2. Processing Time
- Processing times may vary depending on the product. For most items, we aim to process orders within 1–2 business days (excluding weekends and public holidays) after your order confirmation is received.
- Products that are made to order or 3D printed may require additional time before dispatch. You will receive a confirmation email once your order has been shipped.
3. Shipping Rates and Delivery Estimates
- Domestic Shipping (UK): Shipping costs for orders within the UK are calculated at checkout based on the weight and dimensions of your order.
- International Shipping: Shipping costs for international orders are also calculated at checkout based on the weight and dimensions of your order.
Delivery times are estimated from the date of dispatch, not the date of order. These timeframes are intended as a guide only and may vary depending on location, product type, and courier performance.
4. Shipping Confirmation and Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Tracking numbers will typically become active within 24 hours.
5. Customs, Duties, and Taxes
NDMDZN is not responsible for any customs duties or taxes applied to your order. All fees incurred during or after international shipping (including tariffs and taxes) are the responsibility of the customer.
6. Damages and Lost Packages
NDMDZN is not liable for products lost or damaged during transit. If your order arrives damaged, please contact the courier directly to file a claim.
Be sure to retain all packaging materials and the damaged items to support your claim.
7. Incorrect Address
We are not responsible for failed deliveries due to incorrect shipping details provided at checkout. If you notice an error in your address, please contact us as soon as possible at: info@ndmdzn.com
8. Returns Policy
For details on how to return an item or request a refund, please refer to our Return Policy.
9. Contact Us
If you have any questions regarding this Shipping Policy, please contact us at:
Email: info@ndmdzn.com