Last updated: 01/04/2025
We are committed to ensuring your satisfaction with our products and service. Please review our refund policy below. If you have any questions or concerns, feel free to contact us at: info@ndmdzn.com
1. All Sales are Final
Due to the limited-release and exclusive nature of our products, all sales at NDMDZN are final. We do not issue refunds or exchanges for reasons other than product defects.
2. Refund for Faulty Items
We take great pride in the quality of our products. In the rare event that you receive a faulty item, please contact us within 5 days of receiving your order.
To be eligible for a refund, the item must be unused, in its original packaging, and accompanied by proof of purchase.
3. How to Request a Refund for Faulty Items
To request a refund for a faulty item, please follow these steps:
a. Email us at info@ndmdzn.com within 5 days of receiving your order
b. Provide a detailed description of the fault, along with clear photographic evidence
c. Await instructions from our customer support team before returning the item
4. Refund Process
Once we have received and inspected the returned item, we will notify you via email to confirm whether your refund has been approved.
If approved, a refund will be processed to your original method of payment within 5–10 business days.
5. Exclusions
Please note that our refund policy only applies to items that are genuinely faulty. We do not issue refunds for:
- Items not in their original condition, or damaged due to misuse or handling
- Returns initiated more than 5 days after delivery
- Change-of-mind or preference-based requests
6. Shipping Costs
If your item is confirmed to be faulty, we will cover the return shipping costs. Please follow the return instructions provided by our customer support team to ensure the process runs smoothly.
7. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Email: info@ndmdzn.com